Assign, track, and close out field work. Every technician sees their own list, their checklist, and the job history, on the phone that is already in their pocket.
Keyed by your team, submitted by a tenant through their portal, or generated by a preventive maintenance schedule that came due. All the same work order afterward.
Against the property, and the specific unit where there is one, so history follows the space rather than the person who reported it.
Sorted by the kind of work and by how urgent it is, from routine to emergency.
Assign to a technician or out to a vendor, who is notified when it lands.
What is due, what is booked in, and what is overdue, at a glance.
Set an expected cost up front, so a job that runs away from it is visible before the bill arrives.
Tickable steps in order, each recording who completed it and when. What turns a job title into a procedure — which matters most on preventive maintenance, where the same eight steps come round every quarter and the point is that none gets skipped.
Before-and-after photos attached from the phone camera, straight onto the work order.
Notes from your team or from the vendor doing the work, kept with the job instead of in somebody’s text messages.
Put a job on hold with a reason — waiting on a part, waiting on access — and pick it back up with the context intact.
Every change from raised to closed, timestamped and attributed. When it started and when it finished are recorded, not remembered.
Costs incurred on a work order can be billed back to the tenant who caused them, landing on their next invoice.
Vendor bills coded against the work order, so what a repair really cost is answerable.
A tenant who reported it through the portal can see it was received, that somebody has it, and that it was closed.
Photos, checklist steps, notes, and every status change stay on the job. When a warranty claim or a dispute turns up eighteen months later, the answer is on the work order rather than in the memory of somebody who has since left.